Field Support Engineer in Ohio

JOB DETAILS

Full Time

Clear Ballot has revolutionized the Govtech space with a modern voting system designed to deliver speed, accuracy, and transparency to elections. Our products are proven, our customer references are superb, and when we enter a state, our market share quickly exceeds 50%. While our roots are in Boston, we have a diverse team with staff in Colorado, Oregon, Washington, Maryland, and British Columbia. We bring a fresh approach to the election industry with professionals of different backgrounds paired with leading election industry veterans who have all joined Clear Ballot to help harness technology to advance the future of elections.

As a Field Support Engineer reporting to the Director of Customer Success, you will travel to customer sites primarily in your region, but occasionally in other regions as well, to install certified hardware, election software and train customers on proper use, storage and maintenance of the equipment.  When not onsite, you will be responsible for responding by email, phone and online support portal to customer how to questions, and requests for assistance using their election system.

KEY RESPONSIBILITIES

  • Oversee and perform installation, configuration and maintenance of Ubuntu servers and Windows desktop and laptop machines, local area network, related equipment and devices, including system hardening.

  • Become expert at installation and configuration of Clear Ballot Group software.

  • Respond to end user reported incidents, create and track incidents in a ticketing system.

  • Daily interaction with both local and remote users for needs gathering and problem analysis.

  • Provides technical leadership on a variety of highly specialized project-related activities requiring expertise in specific scientific/technical areas for digital voting systems.

JOB REQUIREMENTS

  • Strong abilities with Microsoft Windows and Ubuntu, installing and configuring software, peripherals and device drivers

  • Superior written and oral communication skills.

  • Customer facing experience and empathetic to customer needs and schedule.

  • Election experience strongly preferred.

  • Able to lift and transport equipment weighing 75 lbs or less.

  • Availability to travel on a weekly basis within your region predominantly and other states potentially.

  • Valid driver's license.

DESIRED EXPERIENCE AND SKILLS

  • Knowledge or experience with imaging or cloning computer configurations.

  • Experience with supporting equipment in public agencies or local government offices.

  • Familiarity with customer support systems (ie Desk.com) and bug tracking systems (ie Trac or Jira).

  • Bachelor’s degree in technology or a related field with a minimum of five (5) years of related customer service experience; or equivalent combination of post high school education and experience.

Clear Ballot Group, Inc. is an Equal Opportunity Employer. We are committed to diversity and dedicated to professional development and advancement. We believe everyone deserves to work in a welcoming, respectful and considerate environment. We live by our values and hire accordingly. 

If you’re a hard worker, a self-starter, an optimist, a collaborator and most importantly someone who shares our passion to employ technology to improve elections, we want to hear from you.

Interested? Please email your resume and cover letter to jobs@clearballot.com.