Training Specialist in Ohio

JOB DETAILS

Full Time

Clear Ballot has revolutionized the Govtech space with a modern voting system designed to deliver speed, accuracy, and transparency to elections. Our products are proven, our customer references are superb, and when we enter a state, our market share quickly exceeds 50%. While our roots are in Boston, we have a diverse team with staff in Colorado, Oregon, Washington, Maryland, and British Columbia. We bring a fresh approach to the election industry with professionals of different backgrounds paired with leading election industry veterans who have all joined Clear Ballot to help harness technology to advance the future of elections.  

The Training Specialist, reporting to Director of Customer Success, is responsible for designing, developing, implementing and delivering customer training and development programs, in accordance with organizational priorities, goals and objectives.

KEY RESPONSIBILITIES

  • Evaluate training and development needs of customers then manage programs, initiatives, and activities through definition, development and delivery of training.

  • Create customized curriculum and learning materials based on customer voter registration input, ballot format, and election night reporting requirements.

  • Facilitate curriculum to various levels of customers in classroom, hands-on lab and online setting using various forms of media.

  • Conduct ongoing program evaluations to ensure effectiveness and makes and/or recommends modifications as necessary.

  • Provide assistance with employee on-boarding.

  • Participate in special projects and performs other duties as assigned.

REQUIRED EXPERIENCE AND SKILLS

  • Election experienced required, ballot design, ballot coding and ballot programming experience strongly preferred.

  • Bachelor’s degree in business, human resources, training/learning, organizational development or a related field with a minimum of five (5) years of related training and development experience; or equivalent combination of post high school education and experience.

  • Skilled in communicating effectively verbally and in writing with various levels of customers, management and leadership.

  • Ability to establish and maintain effective working relationships.

  • Ability to effectively manage and lead projects that may vary in nature, scope and complexity.

  • Ability to identify and/or document existing and new processes as well as evaluate their effectiveness, develop improvements and/or recommend changes or alternatives.

  • Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines.

  • Ability to understand and interpret educational needs and develop effective instructional solutions.

  • Ability to function effectively with or as part of a team.

  • Ability to demonstrate effective customer services skills.

  • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

Clear Ballot Group, Inc. is an Equal Opportunity Employer. We are committed to diversity and dedicated to professional development and advancement. We believe everyone deserves to work in a welcoming, respectful and considerate environment. We live by our values and hire accordingly. 

If you’re a hard worker, a self-starter, an optimist, a collaborator and most importantly someone who shares our passion to employ technology to improve elections, we want to hear from you.

Interested? Please email your resume and cover letter to jobs@clearballot.com.