Location: Florida
Work Arrangement: Hybrid, field-based role

In a time when our nation’s elections face unprecedented challenges, Clear Ballot stands out as a beacon of innovation and integrity in voting technology. Established as a groundbreaking entry into the elections industry in over three decades, our mission is clear: to develop technology that empowers our clients to enhance democracy.

Elections form the bedrock of our democracy, representing one of our most fundamental freedoms—the right to vote. While most Americans experience elections from the sidelines, Clear Ballot operates at the center of the process. From ensuring the security and reliability of tabulation systems to maintaining transparency in ballot creation and enabling robust auditing, we strive to set new standards in election technology. 

Clear Ballot currently supports a majority of counties in Florida and continues to expand adoption of both established and emerging election-audit technologies across the state.

At Clear Ballot, collaboration drives success. We encourage every team member to contribute ideas and insights, helping transform our ambitious vision into reality and making this an exceptional place to work. 

Role Overview

The Customer Relationship Manager (CRM) for Florida is a hybrid, field-based role responsible for managing existing customer relationships, supporting technical deployments, and assisting with growth across smaller or emerging opportunities in the state. This role serves as the primary Clear Ballot representative for assigned Florida counties and is critical to maintaining customer satisfaction, operational success, and continued adoption of Clear Ballot solutions.

The CRM must be comfortable operating at the intersection of customer service, technical delivery, and consultative selling. This individual will regularly engage with county election officials, IT teams, and audit staff, provide on-site and remote support, conduct product demonstrations, and assist with incremental sales opportunities.

Key Responsibilities

Customer Relationship Management

  • Serve as the primary day-to-day contact for assigned Florida county customers
  • Build and maintain strong, trusted relationships with Supervisors of Elections, IT staff, and audit teams
  • Coordinate customer support, scheduling, and on-site engagement during audit and election cycles
  • Ensure customer satisfaction across implementations, audits, and ongoing operations
  • Act as an advocate for customers while aligning with Clear Ballot operational and product priorities

Product Demonstrations & Pre-Sales Support

  • Conduct product demonstrations for prospective customers, both on-site and remotely.
  • Clearly explain system workflows, capabilities, and operational value to technical and non-technical audiences
  • Support discovery conversations and solution positioning for smaller or incremental opportunities
  • Assist sales leadership by providing technical credibility and local customer context

Sales & Account Growth Support (Limited Scope)

  • Support growth across smaller or uncovered opportunities within Florida
  • Identify expansion opportunities within existing customer accounts
  • Assist with scoping, pricing inputs, and proposal development for sales opportunities.
  • Provide customer feedback and market intelligence to sales and product teams

Travel & On-Site Engagement

  • Travel extensively throughout the state of Florida to customer sites, audit locations, demonstrations, and meetings
  • Expect overnight and multi-day in-state travel, particularly during peak election and audit periods
  • Periodic travel to other states may be required to support installations, demonstrations, or company initiatives
  • Represent Clear Ballot professionally at customer offices, conferences, and industry events

Qualifications & Skills

  • Bachelor’s degree or equivalent professional experience
  • 3+ years of experience in a customer-facing role involving technology, systems implementation, or enterprise support
  • Strong technical aptitude with servers, laptops, networking, and hardware integration
  • Ability to install, configure, and troubleshoot complex systems in field environments
  • Excellent verbal and written communication skills
  • Comfortable presenting and demonstrating software and hardware solutions
  • Ability to manage multiple customer relationships and priorities simultaneously
  • Willingness and ability to travel

Preferred Qualifications

  • Experience working with government or public-sector customers
  • Background in elections, audits, compliance, or regulated environments
  • Experience with document imaging, scanning systems, or data-processing workflows
  • Prior experience in consultative selling, account expansion, or solutions engineering roles

Key Attributes for Success

  • Professional, articulate, and confident when engaging senior election officials
  • Technically hands-on and comfortable working independently in the field
  • Organized, reliable, and responsive during time-sensitive election cycles
  • Strong problem-solver with attention to detail
  • Able to balance customer advocacy with company objectives

If you are interested in applying to this position, please email your resume to careers@clearballot.com with the position title in the subject line.