Senior Technical Writer
Job Description
Location: Nashua, NH
Work Arrangement: Hybrid – 75% in office at onset
The Operations Coordinator role is the backbone of our daily business functions. In this position, you will bridge the gap between logistics, finance, professional services, research & development, sales, and general operations. You will be responsible for providing various teams with the equipment, materials, and information they need to succeed.
This role requires a high degree of organization and planning, the ability to develop, implement, and refine workflows, and comfort working in a fast-paced environment that requires quick pivots between diverse tasks and departments.
Key Responsibilities
Technology
- Work within the Enterprise Resource Planning (ERP) system to complete purchasing workflows, collect data, and store information on proprietary and third-party products
- Identify and drive process improvements within the ERP
- Use Microsoft Excel, PowerPoint, and other tools to summarize data, prepare forecasts, and communicate insights
Supply Chain & Inventory Logistics
- Identify new and supplementary vendors to meet business needs; establish professional relationships through pricing and term negotiations, profile setup, and technical discussions
- Assist with planning, logistics, and procurement of components to support inventory builds
- Monitor stock levels, review relevant data (e.g., stock reports, pricing), and prepare reports for stakeholders
- Participate in inventory counts, receipts, and shipments
Financial Administration
- Update costs of commercial off-the-shelf (COTS) equipment, inventory bills of materials (BOM), and other pricing inputs
- Prepare purchase orders; ensure proper review and approval; adjust timelines for forecasted or unconfirmed spend (e.g., RFQs)
- Match and reconcile vendor bills against purchase orders in the accounting system
- Reconcile credit card expenses and prepare spend analyses
- Identify opportunities for cost savings and process efficiencies
- Participate in the budgeting cycle
Cross-Departmental Support
- Support facility operations, including purchasing supplies, coordinating inventory movement, and handling facility communications
- Liaise with product managers to gather technical specifications, product limitations, and other factors impacting purchasing decisions
- Align purchase orders with Finance team cash flow goals; maintain short-, medium-, and long-term forecasts
- Understand the sales pipeline and its impact on inventory and purchasing needs
- Coordinate with the professional services team on order logistics, timing, and component requirements
- Collaborate with IT leadership to manage software renewals and license allocations
- Perform other duties as assigned
Qualifications & Skills
- Strong organizational skills with the ability to communicate details clearly and promptly
- Ability to multitask and prioritize across multiple departments
- Analytical mindset with attention to detail
- Self-driven with a focus on continuous improvement
- Intermediate to advanced proficiency in Microsoft Excel
- Experience working within an ERP system for logistics and/or finance
- Ability to lift up to 50 pounds
If you are interested in applying to this position, please email your resume to careers@clearballot.com with the position title in the subject line.
Job Description
Location: Nashua, NH
Work Arrangement: Hybrid
Key Responsibilites
Technical Documentation & Content Development
- Create and maintain technical documentation that guides election officials and voters in using our products while ensuring compliance with regulatory requirements
- Identify documentation impacts resulting from product changes and drive appropriate content updates through collaboration with subject matter experts and hands-on work with ClearVote equipment
- Develop clear, accurate, and user-focused documentation for both internal and external audiences
- Integrate screen captures, diagrams, and visual aids into documentation to improve usability and understanding
Collaboration & Process Improvement
- Collaborate with Engineering, Design, Training, and Services teams to ensure consistency across technical materials and product documentation
- Understand and support the role documentation plays in state and federal voting system certification processes
- Recommend and implement improvements to documentation processes, workflows, and tools to increase team efficiency
- Manage multiple documentation projects and product releases while meeting tight deadlines
Customer Support & Election Operations
- Provide on-site or remote support to jurisdictions on Election Day to help ensure smooth system operation
- Communicate complex technical concepts clearly to audiences with varying levels of technical expertise
- Support customers and internal teams by delivering accurate, timely, and effective technical information
Desired Skills & Experience
- 5+ years of experience writing and editing technical documentation
- Experience creating topic-based documentation within a modern component content management system using technologies such as HTML, CSS, and XML; experience with MadCap Flare preferred
- Experience integrating screenshots, graphics, and illustrations into documentation using tools such as SnagIt and Inkscape
- Proficiency with modern source control systems, preferably Git
- Experience managing documentation across multiple product releases in fast-paced environments
- Strong collaboration, communication, and organizational skills
- Detail-oriented with the ability to explain complex concepts clearly and effectively
You Should Join Us If
- You enjoy learning new domains and translating complex concepts into clear, accessible documentation for diverse audiences
- You’re excited by the opportunity to support election operations and work directly with customers during critical moments
- You thrive in collaborative environments and enjoy working cross-functionally with technical and non-technical teams
- You can work from the Nashua office at least twice per week on average
If you are interested in applying to this position, please email your resume to careers@clearballot.com with the position title in the subject line.