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Customer Relations Manager
Job Description
Location: Nashua, NH
Work Arrangement: Hybrid – 75% in office at onset
The Operations Coordinator role is the backbone of our daily business functions. In this position, you will bridge the gap between logistics, finance, professional services, research & development, sales, and general operations. You will be responsible for providing various teams with the equipment, materials, and information they need to succeed.
This role requires a high degree of organization and planning, the ability to develop, implement, and refine workflows, and comfort working in a fast-paced environment that requires quick pivots between diverse tasks and departments.
Key Responsibilities
Technology
- Work within the Enterprise Resource Planning (ERP) system to complete purchasing workflows, collect data, and store information on proprietary and third-party products
- Identify and drive process improvements within the ERP
- Use Microsoft Excel, PowerPoint, and other tools to summarize data, prepare forecasts, and communicate insights
Supply Chain & Inventory Logistics
- Identify new and supplementary vendors to meet business needs; establish professional relationships through pricing and term negotiations, profile setup, and technical discussions
- Assist with planning, logistics, and procurement of components to support inventory builds
- Monitor stock levels, review relevant data (e.g., stock reports, pricing), and prepare reports for stakeholders
- Participate in inventory counts, receipts, and shipments
Financial Administration
- Update costs of commercial off-the-shelf (COTS) equipment, inventory bills of materials (BOM), and other pricing inputs
- Prepare purchase orders; ensure proper review and approval; adjust timelines for forecasted or unconfirmed spend (e.g., RFQs)
- Match and reconcile vendor bills against purchase orders in the accounting system
- Reconcile credit card expenses and prepare spend analyses
- Identify opportunities for cost savings and process efficiencies
- Participate in the budgeting cycle
Cross-Departmental Support
- Support facility operations, including purchasing supplies, coordinating inventory movement, and handling facility communications
- Liaise with product managers to gather technical specifications, product limitations, and other factors impacting purchasing decisions
- Align purchase orders with Finance team cash flow goals; maintain short-, medium-, and long-term forecasts
- Understand the sales pipeline and its impact on inventory and purchasing needs
- Coordinate with the professional services team on order logistics, timing, and component requirements
- Collaborate with IT leadership to manage software renewals and license allocations
- Perform other duties as assigned
Qualifications & Skills
- Strong organizational skills with the ability to communicate details clearly and promptly
- Ability to multitask and prioritize across multiple departments
- Analytical mindset with attention to detail
- Self-driven with a focus on continuous improvement
- Intermediate to advanced proficiency in Microsoft Excel
- Experience working within an ERP system for logistics and/or finance
- Ability to lift up to 50 pounds
If you are interested in applying to this position, please email your resume to careers@clearballot.com with the position title in the subject line.
Job Description
Location: Florida
Work Arrangement: Hybrid, field-based role
The Customer Relationship Manager (CRM) for Florida is a hybrid, field-based role responsible for managing existing customer relationships, supporting technical deployments, and assisting with growth across smaller or emerging opportunities in the state. This role serves as the primary Clear Ballot representative for assigned Florida counties and is critical to maintaining customer satisfaction, operational success, and continued adoption of Clear Ballot solutions.
The CRM must be comfortable operating at the intersection of customer service, technical delivery, and consultative selling. This individual will regularly engage with county election officials, IT teams, and audit staff, provide on-site and remote support, conduct product demonstrations, and assist with incremental sales opportunities.
Key Responsibilites
Customer Relationship Management
- Serve as the primary day-to-day contact for assigned Florida county customers
- Build and maintain strong, trusted relationships with Supervisors of Elections, IT staff, and audit teams
- Coordinate customer support, scheduling, and on-site engagement during audit and election cycles
- Ensure customer satisfaction across implementations, audits, and ongoing operations
- Act as an advocate for customers while aligning with Clear Ballot operational and product priorities
Product Demonstrations & Pre-Sales Support
- Conduct product demonstrations for prospective customers, both on-site and remotely.
- Clearly explain system workflows, capabilities, and operational value to technical and non-technical audiences
- Support discovery conversations and solution positioning for smaller or incremental opportunities
- Assist sales leadership by providing technical credibility and local customer context
Sales & Account Growth Support (Limited Scope)
- Support growth across smaller or uncovered opportunities within Florida
- Identify expansion opportunities within existing customer accounts
- Assist with scoping, pricing inputs, and proposal development for sales opportunities.
- Provide customer feedback and market intelligence to sales and product teams
Travel & On-Site Engagement
- Travel extensively throughout the state of Florida to customer sites, audit locations, demonstrations, and meetings
- Expect overnight and multi-day in-state travel, particularly during peak election and audit periods
- Periodic travel to other states may be required to support installations, demonstrations, or company initiatives
- Represent Clear Ballot professionally at customer offices, conferences, and industry events
Qualifications & Skills
- Bachelor’s degree or equivalent professional experience
- 3+ years of experience in a customer-facing role involving technology, systems implementation, or enterprise support
- Strong technical aptitude with servers, laptops, networking, and hardware integration
- Ability to install, configure, and troubleshoot complex systems in field environments
- Excellent verbal and written communication skills
- Comfortable presenting and demonstrating software and hardware solutions
- Ability to manage multiple customer relationships and priorities simultaneously
- Willingness and ability to travel
Preferred Qualifications
- Experience working with government or public-sector customers
- Background in elections, audits, compliance, or regulated environments
- Experience with document imaging, scanning systems, or data-processing workflows
- Prior experience in consultative selling, account expansion, or solutions engineering roles
Key Attributes for Success
- Professional, articulate, and confident when engaging senior election officials
- Technically hands-on and comfortable working independently in the field
- Organized, reliable, and responsive during time-sensitive election cycles
- Strong problem-solver with attention to detail
- Able to balance customer advocacy with company objectives
If you are interested in applying to this position, please email your resume to careers@clearballot.com with the position title in the subject line.