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LMS Business Development & Client Support Representative

Job Description

Location: Nashua, NH
Work Arrangement: Hybrid – 75% in office at onset

The Operations Coordinator role is the backbone of our daily business functions. In this position, you will bridge the gap between logistics, finance, professional services, research & development, sales, and general operations. You will be responsible for providing various teams with the equipment, materials, and information they need to succeed.

This role requires a high degree of organization and planning, the ability to develop, implement, and refine workflows, and comfort working in a fast-paced environment that requires quick pivots between diverse tasks and departments.

Key Responsibilities

Technology

  • Work within the Enterprise Resource Planning (ERP) system to complete purchasing workflows, collect data, and store information on proprietary and third-party products
  • Identify and drive process improvements within the ERP
  • Use Microsoft Excel, PowerPoint, and other tools to summarize data, prepare forecasts, and communicate insights

Supply Chain & Inventory Logistics

  • Identify new and supplementary vendors to meet business needs; establish professional relationships through pricing and term negotiations, profile setup, and technical discussions
  • Assist with planning, logistics, and procurement of components to support inventory builds
  • Monitor stock levels, review relevant data (e.g., stock reports, pricing), and prepare reports for stakeholders
  • Participate in inventory counts, receipts, and shipments

Financial Administration

  • Update costs of commercial off-the-shelf (COTS) equipment, inventory bills of materials (BOM), and other pricing inputs
  • Prepare purchase orders; ensure proper review and approval; adjust timelines for forecasted or unconfirmed spend (e.g., RFQs)
  • Match and reconcile vendor bills against purchase orders in the accounting system
  • Reconcile credit card expenses and prepare spend analyses
  • Identify opportunities for cost savings and process efficiencies
  • Participate in the budgeting cycle

Cross-Departmental Support

  • Support facility operations, including purchasing supplies, coordinating inventory movement, and handling facility communications
  • Liaise with product managers to gather technical specifications, product limitations, and other factors impacting purchasing decisions
  • Align purchase orders with Finance team cash flow goals; maintain short-, medium-, and long-term forecasts
  • Understand the sales pipeline and its impact on inventory and purchasing needs
  • Coordinate with the professional services team on order logistics, timing, and component requirements
  • Collaborate with IT leadership to manage software renewals and license allocations
  • Perform other duties as assigned

Qualifications & Skills

  • Strong organizational skills with the ability to communicate details clearly and promptly
  • Ability to multitask and prioritize across multiple departments
  • Analytical mindset with attention to detail
  • Self-driven with a focus on continuous improvement
  • Intermediate to advanced proficiency in Microsoft Excel
  • Experience working within an ERP system for logistics and/or finance
  • Ability to lift up to 50 pounds

If you are interested in applying to this position, please email your resume to careers@clearballot.com with the position title in the subject line.

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Job Description

Location: Wilmington, OH 
Work Arrangement: Hybrid with up to 25% travel  

In a time when our nation’s elections face unprecedented challenges, Clear Ballot stands out as a beacon of innovation and integrity in voting technology. Established as a groundbreaking entry into the elections industry over three decades, our mission is clear: to develop technology that empowers our clients to enhance democracy.

Elections form the bedrock of our democracy, representing one of our most fundamental freedoms- the right to vote. While most Americans experience elections from the sidelines, Clear Ballot operates at the center of the process. From ensuring the security and reliability of tabulation systems to maintaining transparency in ballot creation and enabling robust auditing, we strive to set new standards in election technology.

At Clear Ballot, collaboration drives success. We encourage every team member to contribute ideas and insights, helping transform our ambitious vision into reality and making this an exceptional place to work.

 

Role Overview

We are looking for an ambitious, tech-savvy Junior LMS Admin & Business Development Representative (BDR) to join our growing team in a hybrid capacity out of our Wilmington, Ohio office.

In this unique role, you will become the ultimate expert on our client-facing eLearning system. Half your time will be spent keeping the engine running, managing user access, creating branches, and running client reports. The other half will be driving our growth, reaching out to prospective clients, making cold calls, and setting up system demos to show off the value of our eLearning platform.

 

Key Responsibilites

Client Support & LMS Administration

  • LMS Management: Serve as the hands-on admin for our client-facing LMS (adding users, assigning courses, building sub-branches, and troubleshooting client issues).
  • Reporting: Pull and analyze data reports for existing clients to show their usage and course completion rates.
  • Client Coordination: Act as the primary point of contact for current customers making administrative adjustments or scaling their user bases.

Business Development & Outbound Sales

  • Prospecting & Outbound: Actively prospect, cold call, and email potential B2B clients to introduce our eLearning platform and generate new business.
  • Demo Coordination: Schedule and coordinate live platform demonstrations for the sales team (or lead them yourself as you master the system).
  • Product Expertise: Maintain a deep, expert-level understanding of our eLearning catalog to handle objections and highlight key features to prospects.

 

Qualifications & Skills

  • Experience: 0–2 years of experience in sales development (BDR/SDR), customer success, or tech support.
  • The "Hunter" Mentality: Comfortable with cold outreach, phone sales, and overcoming initial client rejection.
  • Technical Aptitude: Quick to learn software systems; comfortable digging into LMS settings, user permissions, and data reports.
  • Communication: Exceptional verbal and written communication skills—you can explain tech to non-tech people easily.
  • Location: Ability to work a hybrid schedule out of our Wilmington, OH office.

 

Salary

Salary: $45,000

Variable/Commission: $5,000 - $10,000 based on goals like number of qualified demos set, new clients signed, and/or revenue goals.

 

If you are interested in applying to this position, please email your resume to careers@clearballot.com with the position title in the subject line.